Returns, Exchanges and Payment Options

Note: If the purchase was made with a debit or credit card, we require the original card for the refund. The refunded amount will be put back on to the original card.

New & used textbooks

You may receive a full refund or exchange on textbooks if the following conditions are met:

  • Cash register receipt must be provided with all returns and exchanges.
  • Textbooks must be in mint condition, as determined by the MRU BookStore staff.
  • Textbooks may be returned for refund or exchange within two weeks of the date of purchase or within two weeks of the start of semester (whichever is greater).
  • Opened textbook packages are only refundable if the software has not been opened and if the package falls within the textbook Refund Policy.
  • No returns or exchanges after last day of withdrawal from a course.
  • MRU Print Materials are not returnable.

Courses less than eight weeks

  • The learning materials for any course of less than eight weeks duration are non-returnable after the start of the first class.

Leisure reading & reference materials

The MRU BookStore will provide a full refund within 7 days, with a receipt. Books must be in new condition, as determined by the MRU BookStore staff.

There are no returns on special orders, sale books, or computer books in which the software seal has been broken.

Gifts & clothing

The regular return policy is 14 days from date of purchase to return any gift or clothing item. A receipt from the original purchase is required for any return.

No returns on sale merchandise.

Computer supplies

All software sales and special orders are non-returnable and considered final sales.

Non-refundable merchandise

Refunds will not be given on bus passes/tickets, nursing lab kits, calculators, CD's, special orders, and sale items.

Payment Options:

We accept Cash, Debit, Personalized Cheques(no third party cheques), VISA, MasterCard, and MRU BookStore Gift Certificates.

We will accept third party credit cards, only if you have filled out our permission form and present to our cashiers at the time of purchase.

 

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