Login Problems

If you are experiencing difficulties logging into MyMRU, please consider the following:

  1. Is your computer properly connected to the internet?
    Are you able to view other web sites on the internet such as http://www.yahoo.ca, http://www.google.com, etc? (links will open in a new window)
  2. Have you activated your MyMRU account?
    If not click here for MyMRU Account Activation. Read through and follow the steps.
  3. Ensure your "Caps Lock" key on your keyboard is not pressed.
    The Login User Name and Password are case sensitive and all MyMRU logins are lower case.
  4. Ensure you have the correct Student ID number.
    It will be a nine digit number beginning with 201 [Eg. 201999999]

Cookies and JavaScript

In order to use MyMRU, you will need to have your browser configured to accept cookies from mymru.ca and to support Javascript. Please consult the help documentation for your browser to determine how to set these options.

Supported Browsers

Only the most recent two versions of the following browsers are fully supported.


If you continue to experience difficulties logging in, please contact the Mount Royal University Service Desk at 403.440.6000 or e-mail itservicedesk@mtroyal.ca

Regular Help Desk Hours: Monday through Friday
8:00 am to 5:00 pm