Telephone & Voicemail

Telephone and voicemail

 Frequently asked questions

Phone service/changes and repairs can be coordinated via the IT Service Desk by calling 403.440.6000 or by sending an email to itservicedesk@mtroyal.ca.
There is a TDD/TTY device on a Bell Payphone located at the Mount Royal East Gate entrance.
There are 68 Help Phones located throughout Mount Royal with direct access to Security Services and the Safe Walk program.
A new voice mail account can be coordinated via the IT Service Desk by calling 403.440.6000 or by sending an email to itservicedesk@mtroyal.ca. Once set up, you will be provided with a PIN. Additional set up and usage instructions can be found here:

http://www.mtroyal.ca/documents/voicemail_unity_first_time_enrollment.pdf
http://www.mtroyal.ca/documents/voicemail_unity_shrtcts.pdf
http://www.mtroyal.ca/documents/voicemail_unity_wallet_card.pdf
From your telephone on campus:

1. Dial 8700 or press the message button
2. Enter your pin
3. Press #
4. Listen to the prompts

From someone else's telephone on campus:

1. Dial 8700 or press the message button
2. Press *
3. Enter your ID (your local) followed by #
4. Enter your PIN followed by #
5. Listen to the prompts

From outside the office:

1. Dial 403.440.8700
2. Hear the Voicemail System Greeting
3. Press *
4. Enter your ID (your local) followed by #
5. Enter your PIN followed by #
6. Listen to the prompts

Please call the IT Service Desk at 403.440.6000 or send an email to itservicedesk@mtroyal.ca to have your password reset.