Frequently asked questions about fee payments at Mount Royal
Where can I see how much I owe for tuition or residence?
Will there be any additional charges when paying for my fees online?
What happens if I don't pay on time?
How can I get a receipt?
What is a financial hold and how do I get it removed?
How do I get a refund?
What fees/deposits are non-refundable?
What do the mandatory fees include?
How do I opt out of the health and dental plan?
Where can I pay for a lock or a parking pass?
How do I make changes to my fees from international to domestic rates?
Where can I see how much I owe for tuition or residence?
You can confirm the current balance on your account by logging into your student account via MyMRU.
Will there be any additional charges when paying for my fees online?
Credit card payments via Plastiq (a third-party service provider which facilitates the use of credit cards for payment of goods or services) charges a convenience fee of 2.85% on the total value of the transaction*. Consult your bank for specific bank charges when using online or in-person debit card payments. For more information, visit Fee Payment Options .
*Subject to change without notice.
What happens if I don't pay on time?
Students at Mount Royal University are required to pay all tuition and mandatory fees by the prescribed fees deadline dates.
Fall:
In the fall semester there are two fee payment deadlines. If you have not paid your tuition and mandatory fees in full by the first fee deadline in August, you will be de-registered from all courses, a $150 re-registration fee will be applied to your account and you will be responsible for rebuilding your schedule. (see Fees and Deposits in the Academic Calendar).
Course availability is not guaranteed. Early registration and payment of fees is recommended.
The final fee payment deadline aligns with the last day to adjust registration and occurs in September. If you have not paid your fees in full by the final fee deadline, you will be de-registered and a $150 re-registration fee applied to your account. You will receive notice to your MRU email if this occurs; follow the steps outlined in the email to be reregistered in your courses. You can be reregistered up to the reinstatement deadline. All fees must be paid in full prior to being reinstated into your course(s).
Winter/Spring/Summer:
There is one fee payment deadline in the winter, spring and summer semesters and it aligns with the last day to adjust your registration. If you have not paid your fees in full by the final fee deadline, you will be de-registered and a $150 reregistration fee will be applied to your account. You will receive notice to your MRU email if this occurs; follow the steps outlined in the email to be reregistered in your courses. You can be reregistered up to the reinstatement deadline. All fees must be paid in full prior to being reinstated into your course(s).
How can I get a receipt?
When making a payment through Plastiq you are asked for an email address. A confirmation of your payment is sent to the email provided and you can also print a copy of your receipt at the time of payment. If you have paid using online banking, access your online banking account to view details of the transaction. Mount Royal will not be able to access or print transaction information from Plastiq or your bank.
Confirmations of Enrolment (official documentation confirming your student status for all credit programs) can be accessed via MyCreds™️ at an associated cost of $6 per document, per semester. Confirmations include your tuition owing by semester. Visit mru.ca/COE for more information.
Additional unofficial documentation can be accessed at no charge, 24/7 through your MyMRU account and may provide the information you require. This includes:
- Your unofficial transcript (visit MyMRU>My Program>View/order transcripts>Unofficial Academic Transcript)
- Your registration and/or schedule
- Your tuition and fees
- Your program audit (visit MyMRU>My Program>mruGradU8)
What is a financial hold and how do I get it removed?
If you owe more than $50, a Financial Hold will be placed on your account for outstanding balances (i.e., tuition, orientation, library or residence fees). Students with a Financial Hold will receive notification to their Mount Royal email.
A Financial Hold will restrict you from the following activities until payment is made in full:
• Course registration
• Viewing final grades
• Release of transcripts
Outstanding balances can be paid using online banking 24/7. For more information, visit Fee Payment Options.
Students who have a financial hold and pay all corresponding fees must send an email to studentfees@mtroyal.ca to request the hold be removed.
If you do not pay your outstanding balance after receiving notification, you may be referred to a collection agency.
How do I get a refund?
After the last day to adjust course registration (Add/Drop) with a tuition refund (less deposit) for the semester, refunds due to course adjustments and fee overpayments will begin being issued.
Mount Royal will refund back to the original payment method used when possible. You are responsible for ensuring that your address is current, as refunds cannot be processed if the address on file is inactive. To update your address, please visit MyMRU > My Program > Personal Information.
Eligible students with credit balances due to overpayments, scholarships, government loans or grants are automatically refunded each term after the final fee deadline. Mount Royal uses Interac e-Transfer (Email Money Transfer) for non-Plastiq student refunds. Interac e-transfer is fast and convenient. You will receive a notification to your MRU email asking you to choose where to deposit your funds.
Sponsored students who may also be receiving a scholarship or bursary through Student Awards, or who have a credit balance due to dropped classes or overpayments, should be aware that funds will not be refunded until sponsorship payment has been received in full.
Students with a credit balance can request that it be carried forward to a future term. This request must be made to Student Fees via email ( studentfees@mtroyal.ca ) within one week after the last day to adjust registration. Students will need to provide their full name and student ID# when requesting the funds be transferred, and will need to specify which term the funds are to be transferred to.
Here’s how you can tell this is a secure transaction:
You are not sending money by email or text message: Only the notification travels over the Internet to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money. The money always resides safely at a financial institution and is transferred through existing payment networks that banks and credit unions have used for years to settle cheques, bank machine deposits and withdrawals. Security measures have been built into the system, including:
- Encryption technology
- Confidential user IDs and passwords issued by financial institutions
- Secure login process
- A security question and answer to ensure only the intended recipient receives the money
- 128-bit browser encryption
How to add MRU to your auto-deposit e-transfer set up for future refunds
To get started, log in to your financial institution’s online or mobile banking and navigate to Autodeposit, typically found in the Interac e-Transfer settings. Register your e-mail address or mobile number and link your account. You will receive an email or SMS to confirm your registration. Check your inbox and click “Complete Registration.”
What fees/deposits are non-refundable?
View the Fees and Deposits section in the Academic Calendar.
What do the mandatory fees include?
View the Fees and Deposits section in the Academic Calendar.
How do I opt out of the health and dental plan?
If you have comparable health and dental coverage, you may wish to waive your student benefits. All waiver forms must be filled out by the applicable deadline. Approval of your opt out will result in the plan fee being credited.
For questions or concerns regarding the student health and dental plan, call 403.440.6267 or visit SAMRU Benefits Plan.
Where can I pay for a locker or a parking pass?
Student lockers and parking passes may be purchased through Parking and Transportation Services.
How do I change my fees from international to domestic rates?
The domestic fee rates applies to Canadian Citizens and Permanent Residents.
International students granted permanent residency must bring their permanent resident card or Confirmation of Permanent Residence letter to the Office of the Registrar on or before the fee deadline for the given semester. Once confirmation is received, tuition rates will be adjusted from international to domestic for the current semester as well as future semesters. If documentation is not received on or prior to the deadline, fees will only be adjusted for future semesters.