ONECard FAQs
To get a ONECard, follow the instructions on the Get your ONECard page.
Conservatory students who need practice room access can apply for a ONECard by following the instructions on the Get your ONECard page.
- The photo must be taken within the last year.
- The photo must be easily viewed, in-focus and recognizable as you without any filters applied.
- The photo must taken against a plain, light background, such as a wall or a closed door.
- The photo must be a colour photo and show a clear, front view of your full face and shoulders.
- Hats, headbands or sunglasses may not be worn in the photo.
- Your eyes must be open and looking directly ahead.
- Scans of photos that were used on other identification (drivers license, passport) are not acceptable photos.
- You must also submit a piece of government-issued photo ID for identify verification. Your ID should clearly show your name, photo and date of birth.
Your ONECard will always display your preferred first name. If you have not set a preferred first name, your legal first name will be used.
To set your preferred name, go to MyMRU, then go to "My Program" and click on "Update your preferred first name." It takes a few hours for the ONECard system to update, so it's recommend you change your preferred name well in advance of requesting your ONECard. If the name on your ONECard is out of date or incorrect, please let us know and we will help you get a new, current ONECard.
Your ONECard is active and valid as long as you are a student enrolled in classes. You can continue to use it for the full time you are at MRU. If you take a break from your studies and come back to MRU, the ONECard you had will still work once you enrol in classes. You only need to replace your card is if it is lost, damaged, or stolen.
If your ONECard is lost or stolen, fill out the Print Request Form to get a new card. There is a $20 replacement fee for all lost or stolen ONECards.
We are located in the Cougars Campus Store (H100). We operate under the same hours as the store. You can find the most up-to-date store hours on the Cougars Campus Store website.
There are a couple of ways to add funds to your ONECard. You can come to the Cougars Campus Store (H100), or add funds through the ONECard Portal. Sign in to your account and click “Add Money” to add funds to your Flex Dollars Account or your MRUEats account. You can also add funds to your ONECard throught the Transact eAccounts app, available for iOS and Android.
To gift funds to someone's ONECard, follow the steps on the Gifting ONECard funds page.